To contact the owner of a found pet, select the "Contact Owner" tab at
http://lost.PetSquared.com. Enter the BackHome Pet ID# located on the back of the pet ID tag. Then enter the randomly generated
characters as displayed on the screen and click the "Contact!" button. The owner's preferred contact information will be displayed.
Note: If the pet has any immediate special needs - allergies, special diets, physical disabilities, medications, or other medical issues -
these will be displayed. Please review these before feeding the animal and contacting the owner.
The BackHome Lost Pet Recovery Program is a unique pet recovery system that helps return lost pets, while protecting your privacy
and providing you to ability to update vital information, including your current contact information and pet's special needs, from
any Internet connection should your pet become lost or stolen.
It is estimated that one in three pets will become lost or stolen at some point during their lifetime. Unfortunately, the vast
majority are never returned to their original owners. The BackHome program is unique because the pet ID tags are visible but do
not display personal information, such as your address or phone number. Each tag has its own unique ID number which
is linked to contact and pet details provided by you. Your account is managed over the Internet and can be updated and modified
over and over again by you, without having to call a vet, engrave a new ID tag because your contact information changed,
or call a third party monitoring service with changes.
Once your BackHome ID tag arrives in the mail, you register your pet at
http://lost.PetSquared.com by entering the unique pet tag code listed on the back of your BackHome Recovery Program pet ID tag.
Once the tag number is verified, you will then create a BackHome account by selecting a user name and password, listing your contact
information, and providing important details about your pet. Throughout this process, you determine how you want to be contacted and
how much information you wish to share when being contacted about your lost pet.
If you are registering more than one pet, simply select the "Add Another Pet" button.
To update your contact information, simply login to your account at
http://lost.PetSquared.com by selecting the "My Account" tab
and provide your BackHome user name and password. Once you are logged in, navigate to the "Contact Information" section and
make the necessary changes. Once your updates have been made, click the "Update Contact Info" button to save your updated
For a limited time, we are giving away FREE BackHome ID tags to the first 500 participants. You can request up to three BackHome pet
ID tags at http://lost.PetSquared.com/request.asp. Once these tags are distributed,
we will be giving FREE tags to customers who purchase $30 or more at PetSquared.com. We will also be running a number of marketing
programs over the next 6 months to give away FREE tags to eligible participants.
To change your Backhome password, simply login to your account at
http://lost.PetSquared.com by selecting the "My Account" tab and submitting your user name and current password. Once
you are logged in, select the "Change Password" option located under the "Account Login Information" section. Enter your current
password and type a new password. Re-type your new password and click the "Change Password" button. Please note, once your
password has been changed you will be automatically logged out and must re-login
with your new password.
To retrieve a forgotten Backhome password, select the "My Account" tab at
http://lost.PetSquared.com and click the "Forgot your
password link?" located below the "Login" button. Enter your Backhome user name and a pet tag ID# linked to your account on the
"Forgot Your Password?" screen and click the "Submit" button. Your backHome password will be sent to the email address you entered when
you created your BackHome account.
A BackHome lost pet recovery account must be created to activate your 5% discount code. When you register your pet, your discount code
is automatically activated as part of the pet registration process.
To use your BackHome Discount Card, simply enter your discount number during the checkout process and a 5% discount will be
automatically applied to your merchandise total. The discount number is located on the discount card.
All BackHome form submitted data is processed using a secure
thawte SSL certificate,
providing secure and safe communications by encrypting data transmitted within our "https://" web pages. The data is then stored in
a secured database that requires authentication to access. Regarding the additional information, you
decide which additional personal information to enter and then subsequently display when your pet is found and someone attempts to
contact you. We have also implemented a number of measures to prevent script based queries of our membership as well as capturing
the IP address from individuals reporting a found pet.
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