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PetSquared.com Policies30-Day Satisfaction GuaranteeReturn and Refund Policy Accepted Payments Nevada State Sales Tax Shipping & Handling Random Draw Contests BackHome 5% Discount Card Purchase Discounts Canadian Orders Privacy Statement Contacting Us 30-Day Satisfaction GuaranteeIf you are not satisfied with your purchase, we will work with you to resolve your issues within 30 days of your shipped date. Please refer to our return policy for additional details.Return and Refund PolicyReturned merchandise must be in a new, saleable condition and in its original packaging. Product must be returned in the original packaging or a return will not be accepted. We recommend using a shipping service that does allow shipment tracking, PetSquared.com is not responsible for returned shipments that get lost. The customer is responsible for the cost of the return shipping charges unless the product arrived damaged, is defective or the incorrect product was shipped, due to an error by PetSquared.com. Refunds will be 100% of the purchase price minus any restocking and shipping costs (see Free Shipping Refunds below). Shipping costs incurred by PetSquared.com are not refundable. If your product arrives damaged, please contact us immediately. Products arriving damaged will be retrieved and replacement products will be taken care of by PetSquared.com at no cost to the customer. We may request that photos of the damage be emailed, this will allow us to verify damage and reship a replacement product. Please note, pet beds, pet carriers and pet clothing cannot be returned for sanitary reasons, please measure your pet or email us to confirm a proper fit prior to ordering.
Refund Processing All returns are subject to a 15% re-stocking fee, which covers inventory costs and associated fees incurred by Petsquared.com.
Refused Deliveries Items being returned because of a defect issue must have been opened and inspected within seven (7) days of its arrival date and a refund initiated within this seven (7) day period. Items opened and inspected after seven (7) days of arrival are not eligible for a refund.
Free Shipping Refunds
Requesting A Refund Accepted PaymentsPetSquared.com accepts Visa, MasterCard, American Express, PayPal, and Google Checkout. We currently do not accept checks directly or purchase orders; however, PayPal checkout will give you an option to purchase using a check. All payments are processed using our secured Thawte (SSL) payment system. We do not save any credit card information. Users are required to enter their credit card information for each purchase. All credit card payments are processed by Authorize.net.Nevada State Sales TaxAs a Nevada based business, PetSquared.com is required to charge Nevada retail sales tax based on delivery within Nevada. Purchasers self identify a Nevada county of residence if the shipping address is the same as a Nevada billing address or the appropriate Nevada county if the purchase is being shipped to an alternative shipping address within Nevada. The appropriate Nevada county tax rate is automatically applied as part of the shopping cart experience.
Shipping & HandlingPetSquared.com uses multiple manufacturers and distributors to provide the quality pet products offered on our site. Therefore, shipping may take place from multiple destinations to fulfill a single order. The majority of our distributors are located on the US east coast and as shipments move further to the west or north shipping costs increase accordingly. In addition, each distributor uses its own method of calculating shipping costs. To reduce shipping costs, PetSquared.com applies the shipping cost normally recommended by the distributor. With multiple product orders, the final shipping cost is normally based on the sum of shipping cost per product; however, in some cases multiple packages may be used and in this case shipping costs may be higher to offset the base shipping cost for each individual package.In some instances, in particular larger items, the manufacturer or distributor may have already built shipping costs within the displayed price. In these instances, a shipping cost of $0.00 will be displayed in your shopping cart and final receipt. Please note, these calculations are based on shipments within the continental US and do not apply outside this geographic area. At times, PetSquared.com may offer "free shipping" promotions based on purchasing totals. In these cases, such promotional discounts will be automatically applied during the checkout process. The vast majority of PetSquared.com's shipments are delivered via ground transportation. Therefore, customers should expect as much as two weeks for delivery. Given the high cost of shipping to Alaska and Hawaii versus the actual cost of our discounted product line, we do not currently ship to these states. However, if you live in one of these areas and there is an item you must have, simply contact us at info@petsquared.com. Random Draw ContestsFrom time to time, PetSquared.com will hold contest draws for a unique pet product. Winners are randomly selected from entrants on the last day of month the contest is run in at 12:00 PM PST. Winners are contacted via email and given five business days to reply with mailing address details. If the original winner does not respond within five business days we will select another random winner from the contest entries.Only one entry per individual is allowed per contest. You may enter multiple contests using the same email. Selected winners must provide a valid email to be awarded that month's prize. We will only contact selected winners via the email address they submitted. Please note, by entering you are automatically subscribed to our newsletter. Unsubscribe information is available on all PetSquared.com newsletter and promotion emails. BackHome 5% Discount CardThe BackHome 5% Discount Card is a loyalty card provided free of charge when a customer registers a pet with the PetSquared.com BackHome Pet Recovery Program. The card provides registered users the opportunity to apply an additional 5% discount to a qualified purchase originating from PetSquared.com for a full year once the card has been activated.The following terms and conditions govern the use of this discount card:
For additional information on policies related to promotional discounts, review the Purchase Discounts section. Purchase DiscountsOn occasion, PetSquared.com may offer multiple discounts on our site. Storewide discounts may be directly applied across the site (for example, we might offer 10% off all purchases) or product specific discounts (for example, we might offer free shipping on all dog doors over $X) related to select products. These types of discounts are automatically calculated and applied to your purchase total as part of your shopping cart experience. With the above examples, multiple discounts may be applied to a particular purchase.We may also offer discounts that require a promotional or certificate code to be entered by the customer during the checkout process. In these instances, only one promotional or certificate code can be applied per order. To apply a promotional or certificate code to an order, the customer must enter the discount code during checkout or it cannot be applied. A promotional code or certificate discount can be used in conjunction with automatically applied storewide or product specific discounts. Please note, that specific and unique rules may govern a particular discount, whether it is storewide, product specific, a discount code, or certificate. A list of our current specials can be found on our Special Offers! page. Canadian OrdersBased on the rising cost of postage, fuel, and the unpredicable application of import rules by Canada Customs PetSquared.com no longer ships products to Canada.Contacting UsIf you have any questions about our policies or this web site, please contact PetSquared.com via email at info@petsquared.com. |
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