PetSquared.com Policies

30-Day Satisfaction Guarantee

Return and Refund Policy

Please note, pet beds, pet carriers and pet clothing cannot be returned for sanitary reasons, please measure your pet or email us to confirm a proper fit prior to ordering. If a customer's pet tries out a bed, apparel or a carrier, they would be leaving their scent on that product. If we were to take that product back and ship it to another customer, their pet may not want to use the product as it has another pet's scent on it. We feel that this policy is fair to all of our customers, ensuring that they are receiving a new product when they order from PetSquared.com. Please measure your pet and contact us if you need help in determining the correct size bed, apparel or carrier for your pet.

Returned merchandise must be in a new, saleable condition and in its original packaging. Product must be returned in the original packaging or a return will not be accepted. We recommend using a shipping service that does allow shipment tracking, PetSquared.com is not responsible for returned shipments that get lost. The customer is responsible for the cost of the return shipping charges unless the product arrived damaged, is defective or the incorrect product was shipped, due to an error by PetSquared.com. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs (see Free Shipping Refunds below). Shipping costs incurred by PetSquared.com are not refundable.

If your product arrives damaged, please contact us immediately. Products arriving damaged will be retrieved and replacement products will be taken care of by PetSquared.com at no cost to the customer. We may request that photos of the damage be emailed, this will allow us to verify damage and reship a replacement product.

Refund Processing
Refunds for returned items will be processed within 5 business days of receiving returned merchandise and a check, credit card, PayPal or Google Checkout refund for the returned merchandise amount will be mailed directly to the purchaser. If an item has not arrived within 30 days from the shipped date a refund will no longer be accepted and the shipment will be refused and returned to you by the carrier at your cost. Once your returned product has been received and verified to be in it's original (new) condition, you will be refunded the appropriate amount.

All returns are subject to a 15% re-stocking fee, which covers inventory costs and associated fees incurred by Petsquared.com.

Refused Deliveries
In the case of a refused delivery for an order purchased at PetSquared.com, the customer will be responsible for all shipping costs incurred by PetSquared.com for the order. This includes the actual shipping to the customer as well as the cost to return the product(s) that were refused to our warehouse. This is in addition to the 15% restocking fee.

Items being returned because of a defect issue must have been opened and inspected within seven (7) days of its arrival date and a refund initiated within this seven (7) day period. Items opened and inspected after seven (7) days of arrival are not eligible for a refund.

Free Shipping Refunds
The shipping charges are not refundable, which includes items that are labeled in our FREE SHIPPING offers. If a customer wishes to return a product that offered "Free Shipping", the actual shipping costs PetSquared.com incurred to ship the product as a "Free Shipping" promotion will not be refunded to the customer. This also includes the return of one item from a multi-item order. If the return of that item equals a total that falls under the current "Free Shipping" requirement needed, the original cost to receive the item(s) that you are keeping will be deducted from the refund received for any returned item(s).

Requesting A Refund
To initiate a return, send an email to returns@PetSquared.com. Within the body of the email include the original order number, your name, address, and phone number. We will then provide you information on how and where to return items. You may request a money refund or a store credit. If you elect to be refunded with a store credit, the 15% re-stocking charge will be waived.

Accepted Payments

Nevada State Sales Tax

Nevada County	Tax Rate(%)
Nevada - Carson County	7.475
Nevada - Churchill County	7.100
Nevada - Clark County	8.100
Nevada - Douglas County	7.100
Nevada - Elko County	6.850
Nevada - Esmeralda County	6.850
Nevada - Eureka County	6.850
Nevada - Humboldt County	6.850
Nevada - Lander County	7.100
Nevada - Lincoln County	7.100
Nevada - Lyon County	7.100
Nevada - Mineral County	6.850
Nevada - Nye County	7.100
Nevada - Pershing County	7.100
Nevada - Storey County	7.600
Nevada - Washoe County	7.725
Nevada - White Pine County	7.725

Shipping & Handling

In some instances, in particular larger items, the manufacturer or distributor may have already built shipping costs within the displayed price. In these instances, a shipping cost of $0.00 will be displayed in your shopping cart and final receipt. Please note, these calculations are based on shipments within the continental US and do not apply outside this geographic area.

At times, PetSquared.com may offer "free shipping" promotions based on purchasing totals. In these cases, such promotional discounts will be automatically applied during the checkout process.

The vast majority of PetSquared.com's shipments are delivered via ground transportation. Therefore, customers should expect as much as two weeks for delivery. Given the high cost of shipping to Alaska and Hawaii versus the actual cost of our discounted product line, we do not currently ship to these states. However, if you live in one of these areas and there is an item you must have, simply contact us at info@petsquared.com.

Random Draw Contests

Only one entry per individual is allowed per contest. You may enter multiple contests using the same email. Selected winners must provide a valid email to be awarded that month's prize. We will only contact selected winners via the email address they submitted.

Please note, by entering you are automatically subscribed to our newsletter. Unsubscribe information is available on all PetSquared.com newsletter and promotion emails.

BackHome 5% Discount Card

The following terms and conditions govern the use of this discount card:

1. A BackHome Pet Recovery account must be created to activate this card.
2. BackHome accounts can be created at http://lost.PetSquared.com.
3. A 5% discount will be available during the first year following activation.
4. You are required to enter your discount code listed on the back of the discount card during checkout.
5. Only one discount code can be applied per purchase.
6. Purchases made at our partner affiliate sites are not BackHome discount card eligible.
7. Discount is applied to merchandise totals. Applicable shipping costs are not discounted.
8. This card is non-transferable.
9. PetSquared.com reserves the right to cancel a specific discount card..
10. PetSquared.com reserves the right to cancel this program at any time.

For additional information on policies related to promotional discounts, review the Purchase Discounts section.

Purchase Discounts

We may also offer discounts that require a promotional or certificate code to be entered by the customer during the checkout process. In these instances, only one promotional or certificate code can be applied per order. To apply a promotional or certificate code to an order, the customer must enter the discount code during checkout or it cannot be applied. A promotional code or certificate discount can be used in conjunction with automatically applied storewide or product specific discounts.

Please note, that specific and unique rules may govern a particular discount, whether it is storewide, product specific, a discount code, or certificate.

A list of our current specials can be found on our Special Offers! page.

Canadian Orders

Contacting Us