 Hardwood Furniture Dog Crates for ONLY* $275.00! |
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PetSquared.com Policies30-Day Satisfaction GuaranteeReturn and Refund Policy Accepted Payments Nevada State Sales Tax Shipping & Handling Random Draw Contests BackHome 5% Discount Card Purchase Discounts Canadian Customers Privacy Statement Contacting Us 30-Day Satisfaction GuaranteeIf you are not completely satisfied with your purchase, we will work directly with you to resolve your issues within 30 days of the shipped date. Please refer to our return policy for additional details.Return and Refund PolicyReturned merchandise must be in a new, saleable condition, and in its original packaging unless the item is defective. Please note that our return policy does not cover any shipping costs, whether those shipping costs are associated with the original order or the return of the order, unless the item was shipped or received in a defective manner at the purchaser's listed shipping address. Please note, pet beds, pet carriers and pet clothing cannot be returned for sanitary reasons if the original product packaging has been opened, they have been used or worn. The customer is responsible for the cost of the return shipping charges unless the product is defective or the incorrect product was shipped, due to an error by PetSquared.com. Refunds for returned items will be processed within 5 business days of receiving returned merchandise and a check, credit card, PayPal or Google Checkout refund for the returned merchandise amount will be mailed directly to the purchaser. If an item has not arrived within 30 days from the shipped date a refund will not be initiated and the returned product will be mailed back to you. All returns are subject to a 15% re-stocking fee, which covers inventory costs and associated credit card service charges incurred by Petsquared.com. The 15% is based on the charged price of the returned item minus initial shipping costs and any charged taxes. The original purchase price will be refunded minus all shipping charges incurred by PetSquared.com. If a customer wishes to return a product that offered "Free Shipping", that original shipping cost incurred by PetSquared.com will not be refunded to the customer. To initiate a return, send an email to returns@PetSquared.com. Within the body of the email include the original order number, your name, address, and phone number. We will then provide you information on how and where to return items. You may request a money refund or a store credit. If you elect to be refunded with a store credit, the 15% re-stocking charge will be waived. . Please note, store credits cannot be used to purchase products offered by any of our affliate partners (for example, Medi-Vet). Accepted PaymentsPetSquared.com accepts Visa, MasterCard, American Express, PayPal, and Google Checkout. We currently do not accept checks or purchase orders. All payments are processed using our secured Thawte (SSL) payment system. We do not save any credit card information. Users are required to enter their credit card information for each purchase. All credit card payments are processed by Authorize.net.Nevada State Sales TaxAs a Nevada based business, PetSquared.com is required to charge Nevada retail sales tax based on delivery within Nevada. Purchasers self identify a Nevada county of residence if the shipping address is the same as a Nevada billing address or the appropriate Nevada county if the purchase is being shipped to an alternative shipping address within Nevada. The appropriate Nevada county tax rate is automatically applied as part of the shopping cart experience.
Shipping & HandlingPetSquared.com uses multiple manufacturers and distributors to provide the quality pet products offered on our site. Therefore, shipping may take place from multiple destinations to fulfill a single order. The majority of our distributors are located on the US east coast and as shipments move further to the west or north shipping costs increase accordingly. In addition, each distributor uses its own method of calculating shipping costs. To reduce shipping costs, PetSquared.com applies the shipping cost normally recommended by the distributor. With multiple product orders, the final shipping cost is normally based on the sum of shipping cost per product; however, in some cases multiple packages may be used and in this case shipping costs may be higher to offset the base shipping cost for each individual package.In some instances, in particular larger items, the manufacturer or distributor may have already built shipping costs within the displayed price. In these instances, a shipping cost of $0.00 will be displayed in your shopping cart and final receipt. Please note, these calculations are based on shipments within the continental US and do not applied outside this geographic area. Canadian customers are not eligible for free shipping. At times, PetSquared.com may offer "free shipping" promotions based on purchasing totals. In these cases, such promotional discounts will be automatically applied during the checkout process. For returned items, the actual initial shipping charges incurred by PetSquared.com will be deducted from the customer refund. The vast majority of PetSquared.com's shipments are delivered via ground transportation. Therefore, customers should expect as much as two weeks for delivery. Given the high cost of shipping to Alaska and Hawaii versus the actual cost of our discounted product line, we do not currently ship to these states. However, if you live in one of these areas and there is an item you must have, simply contact us at info@petsquared.com. Canadian shipments have an additional shipping or handling cost applied to offset the additional cost to ship from the US into Canada. "Free shipping" items destined for Canada will have an additional handling charge applied to offset the difference between shipping within the US and shipping to Canada. Random Draw ContestsFrom time to time, PetSquared.com will hold contest draws for a unique pet product. Winners are randomly selected from entrants on the last day of month the contest is run in at 12:00 PM PST. Winners are contacted via email and given five business days to reply with mailing address details. If the original winner does not respond within five business days we will select another random winner from the contest entries.Only one entry per individual is allowed per contest. You may enter multiple contests using the same email. Selected winners must provide a valid email to be awarded that month's prize. We will only contact selected winners via the email address they submitted. Please note, by entering you are automatically subscribed to our newsletter. Unsubscribe information is available on all PetSquared.com newsletter and promotion emails. BackHome 5% Discount CardThe BackHome 5% Discount Card is a loyalty card provided free of charge when a customer registers a pet with the PetSquared.com BackHome Pet Recovery Program. The card provides registered users the opportunity to apply an additional 5% discount to a qualified purchase originating from PetSquared.com for a full year once the card has been activated.The following terms and conditions govern the use of this discount card:
For additional information on policies related to promotional discounts, review the Purchase Discounts section. Purchase DiscountsOn occasion, PetSquared.com may offer multiple discounts on our site. Storewide discounts may be directly applied across the site (for example, we might offer 10% off all purchases) or product specific discounts (for example, we might offer free shipping on all dog doors over $X) related to select products. These types of discounts are automatically calculated and applied to your purchase total as part of your shopping cart experience. With the above examples, multiple discounts may be applied to a particular purchase.We may also offer discounts that require a promotional or certificate code to be entered by the customer during the checkout process. In these instances, only one promotional or certificate code can be applied per order. To apply a promotional or certificate code to an order, the customer must enter the discount code during checkout or it cannot be applied. A promotional code or certificate discount can be used in conjunction with automatically applied storewide or product specific discounts. Please note, that specific and unique rules may govern a particular discount, whether it is storewide, product specific, a discount code, or certificate. A list of our current specials can be found on our Special Offers! page. Canadian CustomersThe majority of our manufacturers and distributors are able to ship to Canada. However, there may be occasions when an order is fulfilled by multiple distributors and a specific item is not available for shipment to Canada. In these instances, Canadian customers will be notified during the order fulfillment and shipping process. PetSquared.com will modify the order according to the customers preferences and apply a refund for the unavailable item or cancelled order.Canadian customers will experience higher shipping costs and are not eligible for free shipping discounts. "Free shipping" items destined for Canada will have an additional handling charge applied to offset additional shipping costs from the US to Canada. Given the high cost of shipping to Newfoundland, Yukon, and NWT versus the actual cost of our discounted product line, we do not currently ship to these provinces and territories. However, if you live in one of these areas and there is an item you must have, simply contact us at info@petsquared.com. Canadian residents are also required to cover any and all Canada Customs charges applied once the products arrive in Canada. Contacting UsIf you have any questions about our policies or this web site, please contact PetSquared.com via email at info@petsquared.com. |
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